Research Information Technology

The Research Information Technology (IT) team is comprised of Information Management experts dedicated to supporting the technology needs of Manne Research Institute. The team is responsible for planning, coordination, and implementation of information technology, under the direction of the enterprise Lurie Children’s Information Management Division, to support the complex research community and strategic initiatives.  

Functions of the team include:

  • providing Information Management guidance and support for the research institute.
  • creating, implementing, and improving our IT request process.
  • managing the project intake, project management, and reporting processes.
  • managing and tracking EPMO approvals and Manne Research Institute IM Governance approvals.
  • ensuring that Lurie Children's IT standards and information security are implemented and followed to protect the research institute and medical center.
  • providing oversight for the IM PMO scoping and implementation process for research services 

Information Technology Support 

The Research IT team is comprised of Information Management (IM) professionals dedicated to supporting the technology operations of Manne Research Institute.  

  • This team provides technology-related assistance to researchers.
  • Research IT also provides technical consultations to assist with preparing grant requests.

Research Project Support  

  • The Research Project Support team manages project Intake, EPMO approvals, and Manne Research Institute IM Governance Committee approvals.
  • This team oversees the IM PMO scoping and implementation process and assigns IM resources.
  • Research Project Support staff can provide technological assistance for projects, including the coordination of IM resources and the troubleshooting of technology issues. 

Oversight and Escalation 

Escalate technology issues to Information Management for the Research department.  

Quick Links

Research IT Service Request

If you are requesting services from any of our Technical Service Centers, please submit a project request.

Research Tech Request

If you are requesting to use new technology or software for your study, please submit a Research Technology request.

DMSP Service Request

If you need DMSP support, please submit a DMSP service request.

Service Rates

View details on our rates for fiscal year 2025.

Contact Us

For help, please email Quantsci@luriechildrens.org.

FAQ

The Lurie Children's Service Desk can be contacted directly in the following ways: 

  • Phone: Call the IM Service Desk at 312.227.3445 for assistance. NOTE: This is the preferred method of contact if you are reporting an issue that affects patient care or is causing a staff work stoppage.
  • Email: Contact the Service Desk at: LurieChildrensServiceDesk@ctg.com
  • Online: You can submit a self-service ticket:
    • AllConnect » Service Desk (top banner link) » Get Help (orange exclamation mark) » Create Ticket
    • Service Portal » Get Help (orange exclamation mark) » Create Ticket  

The Lurie Children's Service Desk can be contacted directly in the following ways: 

  • Phone: Call the IM Service Desk at 312.227.3445 for assistance. NOTE: This is the preferred method of contact if you are reporting an issue that affects patient care or is causing a staff work stoppage.
  • Email: Contact the Service Desk at: LurieChildrensServiceDesk@ctg.com
  • Online: You can submit a self-service ticket:
    • AllConnect » Service Desk (top banner link) » Get Help (orange exclamation mark) » Create Ticket
    • Service Portal » Get Help (orange exclamation mark) » Create Ticket  

Submit a Research IT Project Request. The Research IT team will schedule a consultation to review and assist with technical aspects of your grant.  

Submit a Research IT Project Request. The Research IT team will schedule a consultation with an Enterprise Architect and will guide you through the IM Project Request process.

Submit a ServiceNow “Other Software” request.

Our Team

David Flynn, MBA

Sr. Director, Information Technology

Mohamed Hegazy

Director, Solutions Architecture

Tiffany S. Cyrus, MBA, CSM

IM Project Manager Sr.

Donald Rainwater

Sr. Research Project Manager

Damian Zavala

IT Cloud Engineer Sr.

Bianca Crump, MBA

Business Analyst

Palak Tandon

IM Project Manager

Shamsul Alam Abdul Kader

IT Cloud Engineer