Translation Services for Research
Manne Research Institute serves a patient community with research participants coming from multiple cultural backgrounds. Research investigators and their study teams are encouraged to recruit and include a range of participants in research, including those whose primary language is not English.
Research participants and/or their parents who do not speak English should be presented with consent documents that are written in their native language(s) prior to their potential enrollment. All translated documents require IRB approval before being used to enroll research subjects in a translator attestation and/or certified professional translation service.
Refer to the Investigator Manual within the RASCAL IRB for more information regarding the required elements of research translation.
If you need assitance or have questions that not answered below, contact LEPTaskforce@luriechildrens.org.
Use of Short Form for Informed Consent
Federal regulations permit the use of a short form written consent document (short form) under certain circumstances. Refer to the Investigator Manual within the RASCAL IRB for more information. Currently, ORIC offers 21 short forms total. If you do not see a short form in the language that you need, contact LEPTaskforce@luriechildrens.org.
What is Propio Language Services?
Propio Language Services offers a full range of language and technology solutions. It specializes in real-time interpretation, translation, localization, and managed services. Its mission is to leverage innovative technology to close the language gap worldwide. Note that Propio and United Language Group/ULG are the same company. Contact Propio for a quote that reflects your specific project. The pricing for quotes is based on negotiated rates through Lurie Children’s Vizient pricing. See the current rates.
It is important to include language service costs in your research budget. Propio Language Services will provide an estimate to help you budget for translation and video/phone remote interpretation services for your research studies.
Propio provides the following services:
- Video and phone interpreting for focus groups, phone calls, and research interviews
- Document translation
- Services in more than 350 languages
- Secure, self-service portal that is available 24/7 for requests
Spoken Interpretation Services
If you are requesting a quote, email lurieresearch@propio.com with the details of your session (over-the-phone or video remote interpreting, approximate length of session in minutes, and approximate date of when services are needed). A member from Propio will contact you to provide a quote within one business day.
You can use the following email template example to send to lurieresearch@propio.com.
Hello,
I would like to request a quote for an upcoming research study. Please see the details below.
- Service: Over-the-phone interpreting
- Session Length: three, 1-hour sessions (180 minutes) per month
- Date: June 2025–December 2025
To begin your service, you will need to create a purchase order through Workday. The first step is to obtain the quote from Propio and follow your administrative process. Please ensure that you have a cost center, fund number, or grant number. The purchase order must be provided to Propio before starting your project. Propio will invoice your study for services. It is important that you include the correct billing information.
Reference the Purchase Orders eLearning in the Workday Learning Library to learn more about purchase orders.
See the customized tip sheet for creating a Workday purchase order for Propio.
You will need to process your invoice with the purchase order number to pay the invoice. Send your invoice and purchase order number to APInvoices@luriechildrens.org.
Once you have a purchase order number for the services, create a Propio account. Visit the dedicated Lurie Children’s Propio page and scroll down. On the right-hand side, you will see the account inquiry form. Fill out the information as applicable.
View the customized tip sheet for more information.
You will need to create an account for every project with the approved IRB and contact information.
Email Propio at lurieresearch@propio.com if you need assistance creating the account.
Within 1-2 business days of creating an account using the account inquiry form (see above), an instruction card will be emailed to the contact provided on the inquiry form.
In the instruction card, you will find the Lurie Children’s research-specific phone number for the over-the-phone interpreting services. There will also be instructions for accessing video remote interpreting services if requested. Upon receipt of the activation email, the account is live (ready for utilization). Contact lurieresearch@propio.com with questions.
Below are examples for phone interpretation (left) and video interpretation (right).
To initiate your audio-only call to a Propio interpreter, have your instruction card ready with your toll-free number to dial. Refer to the telephone number instructions only.
- Dial the phone number from your instruction card.
- Choose the language.
- Provide the required information.
You will then be connected to an interpreter.
View the tip sheet for pre-scheduled calls for languages of lesser diffusion.
To initiate your video-remote call to a Propio interpreter, have your instruction card ready with your code. Refer to the Propio ONE instructions only.
The website to initiate your video remote interpretation is Propio ONE.
View the tip sheet for logging into the web browser on a desktop or tablet.
View the instructions once you are in the web browser.
- Demo of phone and video remote services
- Propio ONE reference guide
Document Translation Services
United Language Group recently migrated the translation platform from Octave to the Vu platform under the Propio tool suite. Note that Octave Authentication Services will remain active until late May 2025. All information will migrate to Vu. If you need any historical projects, contact lurieresearch@propio.com.
Create a username with your work email address and a permanent password. Familiarize yourself with the Vu platform. See this introduction video on using the Vu platform.
View the tip sheet for information on how to use Vu, upload documents, get a quote for budgeting, and retrieve completed translated documents.
Send questions to lurieresearch@propio.com.
To obtain a quote for translation services, log in to the Vu platform and upload your documents. Email lurieresearch@propio.com for help creating the account. You will receive an email confirming your submission from the Vu system.
Propio will send you an email with a quote. To complete the translation, you must “approve” the invoice and provide a purchase order in Vu or by email to lurieresearch@propio.com.
Once your project is complete, you will be notified by the Vu system.
To begin your service, you will need to create a purchase order through Workday. The first step is to obtain the quote from Propio and follow your administrative process. Please ensure that you have a cost center, fund number, or grant number. The purchase order must be provided to Propio before starting your project.
Propio will invoice your study for services. It is important that you include the correct billing information.
Reference the Purchase Orders eLearning in the Workday Learning Library to learn more about purchase orders. See the customized tip sheet for creating a Workday purchase order for Propio.
Payment
You will need to process your invoice with the purchase order number to pay the invoice. Send your invoice and purchase order number to APinvoices@luriechildrens.org.
Limited, One-Time Funds for Translation and Language Services
If the study is unfunded or does not have funding to support translation services, you may apply for consideration for a voucher through the Manne Research Institute voucher program.
Languages Other than English Proficiency Task Force
The Languages Other than English Proficiency Task Force focuses on the development of policies, processes, and educational tools to mitigate language barriers during the conduct of research. The task force is composed of research and operational leaders across Manne Research Institute. To obtain additional information about the task force, email LEPTaskforce@luriechildrens.org.
